Multiple accounts

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    Introduction

    You can add users to your Screen9 account and each user can have access to multiple Screen9 accounts. If you have access to more than one Screen9 account you can easily switch between them using the drop down menu in the top right corner of Console.

    This is for example used to manage different units in an organisation separately. The cloning feature is very popular among customers using multiple accounts.
    You can restrict users by assigning them different roles, read more about what each role can do in this article about user roles.


    Adding new users

    To add a new user simply enter their email address in the field marked on the image bellow, then press Add user and enter their name and role before pressing Send invitation.

    The user will receive an email informing them that they have been added to the account. If this is the first Screen9 account this user is added to the email will contain a link to set a password. This link will only be valid for 24 hours.

    Once the user has logged in to Console he or she will have access to all accounts associated with their email address via a simple drop down menu as seen in the image above.

     

    Status

     Green - Active user, press circle to toggle between active and suspend user.

     Red - Suspended user, press circle to toggle between active and suspend user.

     Question mark - Pending, means the user hasn't activated their account yet. If the invite has expired, press the circle for an option to resend the invite which will be valid for 24 hours.

    Tools

     Delete user - Remove user from Account. If the selected user has media assigned to them, you will be prompted to reassign all media before deletion.

      Reassign media - Reassign all media associated with a user to another user.

      Reset password - Send an email to user with a link to reset their password. The link will expire after 24 hours.

     

     

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